Refund policy

Return & Refund Policy

We want you to love your purchase! Because our products are made to order, we only accept returns or issue refunds for items that arrive damaged or with a printing error.

Damaged or Misprinted Items

If your item arrives damaged or has a printing defect, please contact us within 14 days of delivery. To be eligible for a replacement or refund:

  • You must provide clear photo evidence of the damage or printing error.

  • The item must be unwashed and unworn.

  • Claims must be submitted within 14 days of delivery.

Once we review your claim, we will work with you to resolve the issue through a replacement or refund.

Incorrect Size or Ordering Errors

Please double-check the size chart before placing your order! Since all items are made to order, we cannot accept returns, exchanges, or issue refunds for incorrect sizes or customer ordering errors.

We encourage you to carefully review the product details and sizing information before completing your purchase.

Questions or Concerns?

If you believe your item qualifies for a return or refund, please e-mail us at themedandteamedapparel@gmail.com with your order number and photos of the issue. We're happy to help!